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Frequently Asked Questions.

How long it takes to receive my code ?
Turnaround: 2 to 48 hours, Monday through Friday. Your unlock code will be send to your email within hours, unlocking itself takes 1-5 minutes. You never send your phone to anybody.

Why is my phone locked?
Every phone has a specific and unique unlock code created to keep your phone locked onto the network of your current cellular company. companies do this in order to prevent you from using the same phone with other cellular companies. Thus, in order to switch to another company you must buy a new phone. With our unlock codes you don't have to buy a new phone to use a different service provider.

Why should I unlock my phone?
The benefits of unlocking your handheld device are numerous. Not only do you have the freedom to pick any carrier you want but the value of your phone increases. If you travel frequently this will mean a great bundle of savings from roaming costs. For business users or corporate users who frequently travel overseas, it makes perfect sense to unlock your phone. you can simply use a network carrier in that region by simply inserting the providers sim card. Most countries have services where you can even rent sim cards to use on your phone. The small investment of purchasing an unlock code online will pay itself over and over again. Unlocking your device has never been easier! No messy cables or hardware box or software required! Let us unlock your device today.

Is unlocking my phone legal?
Unlocking your phone is perfectly legal and it will not void your warranty. In fact, most carriers have the capability of unlocking your phone but they often charge high ridiculous prices to unlock your phone. We provide the same service but at a fraction of the cost.

Why do you have a Carrier and Manufacturer method? Which one is right for me?
Our network carrier unlocks are by far the most cost efficient and fastest of our services. The turnaround times for the network methods vary from 1hr - 48 hours.

Sometimes however, a code can not be generated for your GSM device using this method. If that is the case the Manufacturer method could be an option for you. The processing times and the costs are a lot longer than our network methods but the success rate of generating a code with this method are very high.

Use the manufacturer method as well if you wish to unlock a device that's not locked to one of our network carrier options. It works great with GSM devices locked to Spainstar, Bouygues France, Telcel Mexico, Movistar Spain etc...

What does it mean when my code is "Not Found"?
In almost all cases "Not Found" will appear when:

• The incorrect IMEI number was given to us. The best method to find your number is to press *#06# on your phone. Sometimes the phone may of been refurbished so the box and or parts may have the wrong IMEI number. As well check to make sure that each digit is correct.
• The order was submitted incorrectly. For example, submitting an order for a Rogers unlock code when in fact the order should of been submitted as a Cingular unlock code.

It is usually rare that we actually get legitimate "Not Found" results if your order was submitted correctly. Unfortunately If you do get a "Not Found", we aren't able to unlock your device using that particular method you requested. We can either credit you for another unlock of the same price, recommend a manufacturers' method, or simply issue you a full refund as our customer policy states.

The code you gave me doesn't work. Why?
99% of the time the code will work as they come from 2 sources: the phone manufacturers, or your service provider. If you see a four digit code, then the problem is not that it is locked to a network, but simple your phone is on security lock. If that is the case you have to go to you service provider. Otherwise, if the 15 digit code does not work, you must provide video proof that your has not been unlocked for a full refund.

I purchased your product. But now I want a refund!
Once your code has been retrieved and found there are absolutely no refunds. However, if the code has not been found or if comes back "Not Found" we will gladly refund you 100%.

I don't have paypal, how can I pay?
Even though you are not a registered user, there is an option following the "buy now option" through paypal where you may order through visa, mastercard, american express, and discover with out having to register for Paypal.

There are thousands of other unlocking sites out there. Why should I purchase with cellunlocker.net? How can I trust you?
We provide the fastest service and the lowest cost of IMEI unlocking on the internet! With our easy to use, no frill website, you can easily place your order!

We use www.paypal.com as the payment fascillitator. Paypal is an excellent way to do buisness over the internet. Their policy states that if you are a victim of fraudulent activity paypal will reinburse you up to $2000. We have also been unlocking phones for over 7 years and have a great reputation in cell unlocking community for our outstanding customer service quality.