Unlock your mobile

TERMS & CONDITIONS

The following are the Terms and Conditions of orders placed with UNLOCK-YOUR-MOBILE.COM. Upon ordering from UNLOCK-YOUR-MOBILE.COM you confirm your agreement to these Terms and Conditions.

1.0 DESCRIPTION OF SERVICE

1.1 The service of sourcing and supplying an unlock code begins at the point payment has been received from a customer.

2.0 LEGALITY OF SERVICE

2.1 All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.

3.0 CANCELLATION

3.1 Due to the nature of our supply chain, it is not possible for customers to cancel the service once payment has been received.

4.0 CUSTOMER RESPONSIBILITY

4.1 It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.
4.2 Customers must understand that 3G compatible handsets are designed to work on the newer '3G only' networks such as 3 (UK) or 3 (AUS).
4.3 If customers intend to use a UK network after performing an unlock, they should first ensure that the handset they are unlocking has not been reported lost or stolen. Lost or stolen handsets are barred/blocked in the UK once reported and cannot be used on any network once this occurs.

5.0 SERVICE DELIVERY TIMES

5.1 All prices and delivery times are as quoted.
5.2 All delivery times quoted do not include weekends.

6.0 100% MONEY BACK GUARANTEE

Almost all of the products on our website are covered by our 100% Money Back Guarantee.

We provide such a guarantee to provide honest customers with the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.

In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:-

6.1 Guarantee applies to selected products only, please check product description before ordering.
6.2 Guarantee applies only where a customer has provided correct and accurate information about their mobile device.
6.3 Guarantee does not apply where customer assumes they are buying a PIN code or SECURITY code which has been changed from the factory default and set by owner. Our unlock codes do not bypass these locks. Our unlock codes ONLY unlock the SIM card restriction and allow use of a rival network operator.
6.4 Guarantee does not apply where customer is attempting to unlock a non-3G handset for use on a 3G network. This is not possible.
6.5 Guarantee does not apply where handset appears to be BLOCKED once unlocked (Handsets are blocked in the U.K. if reported lost or stolen).
6.6 Guarantee does not apply if it is proven that handset is not compatible with the intended SIM and/or network.
6.7 Guarantee does not apply if message received when attempting to unlock Nokia handset is "Cannot Undo Restriction" or "Not Allowed".
6.8 Guarantee applies only where customers have demonstrated that codes have failed by providing a detailed account of the procedure they followed and any error messages they received. We must be satisfied that the code is wrong or has failed to work.
6.9 Guarantee does not apply where customer has sought an alternative unlocking solution before properly and fully receiving the service ordered from us.
6.10 On rare occasions, we may choose to extend the delivery time of an item if it has been delayed with our supplier. Guarantee does not apply where a service is delivered slightly later than expected.

7.0 UNLOCKING INSTRUCTIONS

7.1 All unlocking services are provided with implicit and full instructions on how to perform the unlocking process of the handset. Our instructions are clear and concise and must be followed carefully. Technical Support is provided to those customers who encounter difficulties unlocking their handset.

8.0 CUSTOMER ERROR

8.1 No changes can be made to orders which have been fulfilled where customer error has occurred in relation to the provision of data about the handset. No can refonds be provided in this instance.
8.2 In circumstances where a customer has provided incorrect data and a genuine mistake has been made, we will endevour to cancel any existing order and replace it with new order details. If we are able to cancel the existing order successfully, the delivery time of any such new order will be from the point of change and not from the point of the first sale being processed. We cannot guarantee cancellation. If we are unable to cancel the order, customer would be required to re-order with correct details.

9.0 NOKIA: 'CANNOT UNDO RESTRICTION' or 'NOT ALLOWED' MESSAGES

9.1 In a small number (around 2%) of orders received for Nokia Unlock Codes, there exist some handsets which are in a state of 'cannot undo restriction' or 'not allowed'. This state means that someone has already attempted to unlock the handset using 5 incorrect codes or the handset cannot be unlocked using unlock codes alone. Instead, the handset must be unlocked using specialist cable and software. It is not possible to tell if a handset is in this state until you attempt to unlock it by code. Unfortunately, we are unable to provide refunds to customers who receive either of these messages when attempting to unlock their handset using our codes.

10.0 BACKUP OF IMPORTANT DATA

10.1 Customers are strongly advised to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up to a secure location prior to attempting any unlocking procedure. In almost all procedures, all data should remain in tact during the unlock process. However, we will not accept responsibility for the loss of customer data should this occur for any reason.

11.0 PRIVACY STATEMENT

11.1 We will always endeavour to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
11.1 Your personal details will only ever be kept for the purposes of processing your order(s).
11.1 We will never pass any of your details on to a 3rd party without your prior consent.
11.1 We do not store customer payment card details; these are passed directly to our payment provider(s) for the purposes of payment only.
11.1 You can ask for your details to be completely removed from our database at anytime.

12.0 FRAUD

12.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.

13.0 TERMINATION OF ORDERS

13.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.

14.0 UK SPECIFIC TERMS

14.1 If a handset is reported lost or stolen (or abused), it may well be 'Blacklisted' (also known as 'Blocked' or 'Barred'), preventing it from ever being used again in the UK on any of the major networks. It is not possible to find out if a 'Sim Locked' or 'SP Locked' handset has been 'Blacklisted' from any particular network or all major networks without first performing the 'unlock' procedure using our services. Therefore, if we undertake an unlock and you find out the phone is in fact logged as stolen or abused, we cannot then refund your payment. We will undertake the job you request but cannot legally make a 'blacklisted' handset work again.

15.0 CHANGING IMEI NUMBERS

15.1 FAST-UNLOCKING.COM DOES NOT CHANGE IMEI NUMBERS,
DO NOT ASK, THIS IS ILLEGAL!

16.0 DISCLAIMER

16.1 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of with any one of the carriers or handset manufacturers.
16.2 Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty.
16.3 We cannot be held responsible for any damage or loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.

The above conditions are in addition to your statutory rights which are not affected.

ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH U.K. & EUROPEAN CONSUMER LAW.